- What are your customer service hours?
- Do I have to join to view the videos?
- How do I access my Premium Membership Account?
- How do I reset my password?
- I forgot my username; can I have it sent to me?
- How do I pay for my Premium Membership?
- How long can I access the video content?
- How do I cancel my membership?
- Are there any system requirements to view the video content?
- How do I view the video in full screen?
- What are playlists and how do I use them?
- How to I find a video?
- Can I access the video content from my mobile device?
- How do I update my credit card information?
- My order says I need to fill in all the required fields, but I have everything filled in. How do I complete my order?
- Why can’t I add a different subscription to my cart?
Customer ServiceWhat are your customer service hours?
Our regular customer service hours are as follows:
- 6:00 AM – 10:00 PM CT, Monday through Wednesday
- 8:00 AM – 4:30 PM CT, Thursday and Friday
- 8:00 AM – 12:00 PM CT, Saturday and Sunday
We are closed for the following holidays:
- New Year’s Day
- Martin Luther King Day
- Presidents Day
- Memorial Day
- Fourth of July
- Labor Day
- Columbus Day
- Thanksgiving and the day after Thanksgiving
- Christmas Eve at noon
Contact Customer Service
Toll Free 1-855-888-1803
Accessing Premium Membership AccountsDo I have to join to view the videos?
The video site contains both free and premium content. You do not need to be a paid member to view the free videos on the website. You do need to be a Premium Member if you want to view the premium videos. If you are a Premium Member, log in to the website to view the premium videos.How do I access my Premium Membership account?
On the home page (www.GoTraveler.com) click the log in button at the top right hand side of the page.How do I reset my password?
Go into the log in page and select “Lost Your Password?” Enter your username or email address and select “Reset Password.” If you are logged in to your account, you can change your password by going to your “My Account” page.I forgot my username; can I have it sent to me?
If you forgot your username, you can also log into the site using the email address you used when you signed up for your membership. If you forgot both, email customer service at GoTraveler@program-director.net with your first and last name and we’ll send you your username.
Membership InformationHow do I pay for my Premium Membership?
Annual Membership: Your annual membership lasts for a one year period starting on the day you register and pay for your Premium Membership.
Quarterly Membership: Your monthly membership lasts for a 90 day period starting on the day you register and pay for your Premium Membership.
Monthly Membership: Your monthly membership lasts for a 30 day period starting on the day you register and pay for your Premium Membership.
Your paid monthly or annual membership will automatically renew using the credit card we have on file, at the then-current rates. Monthly memberships will be charged approximately 5 days prior to the end of your monthly term. Annual memberships will be charged approximately 10 days prior to the end of your current term and you will be notified prior to the renewal. We do this to ensure uninterrupted access to your membership benefits and renewals are applied to the end of the current term. Your credit card statement will list your membership as PP * GoTraveler 1-855-888-1803. You can reach customer service by email at GoTraveler@program-director.net, or at 1-855-888-1803 should you choose to remove your membership from automatic renewal.
You may cancel your membership at any time. Cancellation of your monthly membership will be effective the next billing cycle. Cancellation in the first 30 days of your annual membership will result in a full refund. Cancellation after 30 days will result in a prorated refund.How long can I access the video content?
An Annual paid Premium Membership allows you to view all of the premium video content for one year from the start of your membership. The Monthly paid Premium Membership allows you to view all of the premium videos for 30 days.How do I cancel my membership?
We are confident you will enjoy your Premium Membership. If for any reason you are not completely satisfied within the first 30 days of your paid Annual Membership, we will refund 100% of your membership fee no questions asked. After 30 days we will refund your membership fee on a pro-rated basis. There are no refunds on Monthly Memberships.
To obtain a refund, please contact us at 1-855-888-1803 or by email at GoTraveler@program-director.net.
Technical QuestionsAre there any system requirements to view the video content?
Our video content is best when viewed on a computer manufactured in the past couple of years with a good broadband Internet connection (not dial-up). We also highly recommend using the latest version of Chrome, Edge, Firefox or Safari as your Internet Browser. The recommended screen resolution is 1024 x 768 or larger.How do I view the video in full screen?
On the video playback page simply click the full screen button (4 arrows pointing outwards). To exit press the ESC key located in the top left of most keyboards.What are playlists and how do I use them?
We have a complete guide to video playlists available HERE.How do I find a video?
You can search videos by clicking on either COUNTRIES or CONTINENTS and using the dropdown menus, or by using the search bar at the top right of the page.Can I access the video content from my mobile device?
Most newer-model smartphones or other mobile/tablet devices with an internet connection are able to access the video content.
Ordering QuestionsHow do I update my credit card information?
Please contact the Customer Service Department and they can assist you.My order says I need to fill in all the required fields, but I have everything filled in. How do I complete my order?
If you receive a message to fill in the required fields, try clearing your internet browser’s cache (browsing history.) Once the cache is cleared, open a new browser and attempt your order again. If you continue to have issues contact customer service for support.Why can’t I add a different subscription to my cart?
If you would like to choose a subscription different from the one that is already in your cart, you must delete your original choice first. The cart can only hold one subscription at a time.